At “Glasses Cafe”, we ensure that every customer undergoes a stress-free purchase. Therefore, We have formed a friendly policy for our significant customers. Please read the following terms & conditions before making a purchase.

What is our Cancellation policy?

For the cancellation of any product, please do it within 24 hours of placing the order. To cancel your order, email us at   “theglassescafe”@gmail.com.
Please note that international orders are not eligible for returns or exchanges. You can cancel your order within 24 hours of placing the order by writing to us at “theglassescafe”@gmail.com.

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What is our exchange/ return policy?

You may exchange the product for a different size, or an entirely new style. In the unfortunate case that any goods that you have ordered from us is not received in good condition—is damaged or defective, or if product delivered is different from what you had expected—you may return or exchange the goods. For the process of return or exchange, the product should be unused and in the same condition as you received it and in its original packaging along with original tags. The exchange is valid within 7 days from the date on which these goods were delivered. Returns are not valid on clearance merchandise.
.Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging are eligible for exchange.
So,  If the product is eligible for size exchange, please mail us at  ”theglassescafe”@gmail.com within 7 days from the date of delivery of the parcel. Once your email gets notified by us, please send the product back to us by yourself.
Note: We do not have a reverse pick-up facility. The cost of return shipping is to be made by the customer and is non-refundable. We suggest to return items through traceable mail, as any returned items that are not received by “Glasses Cafe”.com will be treated as not returned.

Kindly remember to take acknowledgment receipt of the number of dispatched products from the courier guy, with his signature and mobile number. “Glasses Cafe” will not be responsible for any lost shipment.

Please note the following address where you have to return the product for exchange:

“Glasses Cafe”

C-6 MASOODPUR MARKET OPP B-9 LIG FLATS VASANT KUNJ NEW DELHI 110070
 

Mob.no- 8515918123

Ph.no- 011-46062401

You can report the product.
While returning the product, please mention your name, address, number, email, and order id on the parcel along with the size needed.
When the desired size of the product is not in stock, we issue a credit note for our customers with a validity of 90 days (from the date of receipt of store credit), is provided to our customer.
In case of Damaged/Wrong delivery: If the merchandise is damaged or an incorrect item has been sent by mistake, you can write to us at  theglassescafe@gmail.com or contact us at +918515918123 within 48 hours from the date of delivery of the parcel. Then, you can send the product back to us with your order number. When we will receive the damaged product, we will send you a fresh piece.